Contact Information
Contact Information
At Chillovia, we're committed to providing exceptional customer support. If you have any questions regarding your order, shipping, returns, products, or general inquiries, our team is here to help.
Customer Support
📧 Email
We aim to respond to all inquiries within 24 business hours (Monday–Friday).
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT)
Closed on weekends and public holidays.
Website
Order Support
For faster assistance, please include the following information when contacting us:
- Order Number
- Full Name
- Email Address used for the order
- Description of your inquiry
- Photos or videos (if applicable)
Providing complete information allows us to resolve your request more efficiently.
Shipping & Delivery
For shipping questions, please include your tracking number if available.
You can also review our Shipping & Delivery Policy for estimated delivery times and shipping information.
Returns & Refunds
For return or refund requests, please review our Refund & Return Policy before contacting us.
Our support team will provide return instructions if your request is eligible.
Product Questions
If you have questions about product usage, ingredients, compatibility, or recommendations, we're happy to assist before or after your purchase.
Privacy Requests
For requests relating to your personal information, privacy rights, or data access, please contact us using the email above.
Identity verification may be required before certain requests can be processed.
Business Information
Brand Name
Chillovia
Official Website
Customer Support Email
Our Commitment
We strive to provide timely, fair, and professional support to every customer.
If you experience any issue with your order, we encourage you to contact us first so we can work with you to find the most appropriate solution as quickly as possible.