Terms Of Service
Terms of Service
Effective Date
Last Updated: July 2026
Agreement
Welcome to Chillovia.
These Terms of Service govern your access to and use of our website, products, and services available through www.chillovia.com.
By accessing our website or placing an order, you agree to be bound by these Terms of Service.
If you do not agree with these Terms, please do not use our website.
Eligibility
By placing an order, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You are authorized to use the payment method submitted.
- You are purchasing products for personal use only unless otherwise agreed.
Products
We make every effort to accurately display our products, descriptions, images, packaging, and colours.
However, actual products may vary slightly due to:
- manufacturing improvements,
- packaging updates,
- monitor settings,
- photography,
- production variations.
Minor cosmetic differences do not affect the intended use or quality of the product.
Product Availability
All products are subject to availability.
We reserve the right to:
- discontinue products,
- modify products,
- limit purchase quantities,
- refuse orders,
- update pricing,
- correct errors.
Pricing
All prices displayed on our website are shown in the currency selected by the customer.
Prices may change without prior notice.
Price changes do not affect orders already accepted.
Order Acceptance
Submitting an order does not constitute acceptance.
An order is accepted only after:
- payment has been successfully verified,
- inventory has been confirmed,
- the order has entered fulfillment.
We reserve the right to refuse or cancel orders where reasonably necessary, including suspected fraud, payment verification issues, pricing errors, inventory shortages, or delivery restrictions.
Payments
Payments are securely processed by trusted third-party payment providers.
We do not store complete payment card information on our servers.
Orders may be subject to additional verification before shipment.
Fraud Prevention
To protect our customers and our business, we may use automated and manual fraud-prevention measures, including payment verification, device recognition, transaction review, and identity checks where appropriate.
Where a transaction cannot be reasonably verified, we may decline or cancel the order and issue a refund where applicable.
Shipping
Shipping estimates are provided for convenience only.
Actual delivery times may vary due to circumstances beyond our control, including carrier delays, customs inspections, weather events, public holidays, and transportation disruptions.
Please refer to our Shipping & Delivery Policy for complete details.
Returns & Refunds
Returns and refunds are governed by our Refund & Return Policy.
Please review that policy before placing your order.
Intellectual Property
All content on this website—including text, graphics, logos, product images, videos, icons, designs, and trademarks—is owned by or licensed to Chillovia and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.
Acceptable Use
You agree not to:
- use our website for unlawful purposes;
- interfere with website security or functionality;
- submit false or misleading information;
- attempt unauthorized access to our systems;
- introduce malicious software or code;
- misuse promotional offers or discounts.
Limitation of Liability
To the fullest extent permitted by applicable law, Chillovia shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.
Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection laws.
External Links
Our website may contain links to third-party websites.
We are not responsible for the content, policies, or practices of external websites.
Privacy
Your use of our website is also governed by our:
- Privacy Policy
- Cookie Policy
- Your Privacy Choices
Governing Law
These Terms shall be governed by the laws applicable to the jurisdiction in which Chillovia operates, except where mandatory consumer protection laws in the customer's country of residence apply.
Nothing in these Terms limits any mandatory statutory rights available to consumers under applicable law.
Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will always be available on this page.
Continued use of our website after changes become effective constitutes acceptance of the revised Terms.
Contact Information
If you have any questions regarding these Terms, please contact us:
Chillovia
Website: https://www.chillovia.com
Email: support@chillovia.com