Privacy Policy

Privacy Policy

Last Updated: July 2026

Welcome to Chillovia ("we", "our", or "us").

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit www.chillovia.com, purchase our products, or interact with our customer support.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Order Information

  • Products purchased
  • Order history
  • Payment status
  • Shipping information
  • Delivery information

Payment Information

Payments are securely processed by trusted third-party payment providers.

We do not store complete credit card numbers or payment credentials on our own servers.

Device Information

We may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Language settings
  • Time zone
  • Website activity
  • Referring website
  • Pages visited
  • Session information

Customer Communications

We collect information you provide when contacting our Customer Support Team, including emails, contact forms, and other communications.

How We Use Your Information

We use your information to:

  • Process orders
  • Deliver products
  • Verify payments
  • Provide customer support
  • Send order confirmations
  • Send shipping notifications
  • Process refunds
  • Improve website performance
  • Personalize your shopping experience
  • Detect and prevent fraudulent activity
  • Comply with legal obligations
  • Maintain business records
  • Protect our customers and our business

Fraud Prevention & Security

To protect both our customers and our business, Chillovia uses commercially reasonable security measures and fraud prevention technologies.

These may include:

  • payment verification;
  • device recognition;
  • risk scoring;
  • transaction monitoring;
  • identity verification where appropriate;
  • suspicious activity detection;
  • abuse prevention;
  • secure checkout technologies.

These measures help us maintain the integrity of our website and payment systems.

Cookies & Similar Technologies

Our website uses cookies and similar technologies to:

  • maintain shopping cart functionality;
  • remember customer preferences;
  • improve website performance;
  • analyse website traffic;
  • personalize content;
  • measure advertising performance;
  • help protect against fraudulent transactions.

For more information, please review our Cookie Policy.

Marketing Communications

If you choose to subscribe, we may send you:

  • promotions;
  • product updates;
  • newsletters;
  • exclusive offers.

You may unsubscribe at any time using the link provided in our emails.

Transactional communications relating to your orders cannot be opted out of.

Sharing Your Information

We do not sell your personal information for monetary compensation.

We may share information with trusted service providers only where necessary to operate our business, including:

  • payment processors;
  • shipping carriers;
  • fulfillment partners;
  • website hosting providers;
  • fraud prevention providers;
  • analytics providers;
  • email service providers;
  • customer support platforms;
  • legal authorities where required by law.

Each provider is required to protect your information appropriately.

International Data Transfers

Because our business operates internationally, your information may be processed or stored in countries other than your country of residence.

Where required by applicable law, appropriate safeguards are implemented to protect personal information during international transfers.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • fulfill orders;
  • provide customer support;
  • process refunds;
  • resolve disputes;
  • detect fraud;
  • comply with legal, tax, accounting, and regulatory obligations;
  • enforce our agreements.

When information is no longer required, it is securely deleted or anonymized where reasonably practicable.

Your Privacy Rights

Depending on your location, you may have rights to:

  • access your personal information;
  • request correction of inaccurate information;
  • request deletion of eligible personal information;
  • object to certain processing activities;
  • request data portability where applicable;
  • withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below.

Identity Verification

Before processing certain privacy requests, we may require reasonable verification of your identity in order to protect your personal information and prevent unauthorized access.

Children's Privacy

Our website is not intended for children under the age of 13 (or the minimum age required by applicable law).

We do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of those websites separately.

Data Security

We use commercially reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technologies.

The latest version will always be available on this page.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Chillovia

Website: https://www.chillovia.com

Email: support@chillovia.com