Shipping & Delivery
Shipping & Delivery Policy
Shipping Information
At Chillovia, we work with trusted fulfillment partners and international shipping carriers to deliver your order as quickly and securely as possible.
Orders are processed Monday through Friday, excluding public holidays.
Order Processing Time
Most orders are processed within 3–5 business days after payment has been successfully verified.
During periods of high demand, holidays, promotional events, or unforeseen operational circumstances, processing may take slightly longer.
Customers will receive an email confirmation once their order has been shipped.
Estimated Delivery Times
🇺🇸 United States
Standard Shipping
Estimated delivery: 5–12 business days
🇨🇦 Canada
Standard Shipping
Estimated delivery: 6–12 business days
🇬🇧 United Kingdom
Standard Shipping
Estimated delivery: 5–12 business days
Please note that delivery estimates begin after your order has been processed and dispatched.
Delivery times are estimates only and are not guaranteed.
Shipping Confirmation
Once your order has been dispatched, you will receive an email containing:
- Order confirmation
- Shipping confirmation
- Tracking number (where available)
- Carrier tracking link
Tracking information may take 24–72 hours to become active after shipment.
Tracking Your Order
Customers are responsible for monitoring the tracking information provided.
If you have not received your package within the estimated delivery timeframe, please contact our Customer Support Team.
Email:
Shipping Delays
Occasionally, deliveries may be delayed due to circumstances beyond our reasonable control, including but not limited to:
- Customs inspections
- Severe weather
- Carrier delays
- Public holidays
- Peak shopping seasons
- Transportation disruptions
- Supply chain interruptions
- Remote delivery locations
While we will make every reasonable effort to assist, Chillovia cannot guarantee delivery dates under these circumstances.
Incorrect Shipping Address
Customers are responsible for ensuring that all shipping information is complete and accurate before placing an order.
If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.
Additional shipping charges may apply if an order must be reshipped due to incorrect customer information.
Failed Delivery Attempts
If a delivery cannot be completed because:
- no recipient is available,
- the delivery address is incorrect,
- the package is refused,
- or the package is not collected from the carrier within the required timeframe,
the shipment may be returned to our fulfillment center.
Reshipping fees may apply where applicable.
Delivered Orders
An order is considered fulfilled once the shipping carrier confirms delivery to the address provided during checkout.
If your tracking shows Delivered but you cannot locate your package, we recommend:
- checking around your property,
- checking with household members,
- checking with neighbors,
- contacting your local carrier.
If you still cannot locate your package, please contact us promptly so we can assist with a carrier investigation where appropriate.
Lost Packages
If a shipment is confirmed by the carrier as lost during transit, we will review the case and work toward an appropriate resolution, which may include a replacement or refund where applicable.
Each claim is reviewed individually.
Customs, Duties & Taxes
Orders shipped internationally may be subject to customs duties, import taxes, or other fees imposed by local authorities.
These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated at checkout.
Multiple Shipments
To ensure the fastest possible delivery, items within the same order may occasionally be shipped separately.
If this occurs, you will receive separate tracking information for each shipment.
Shipping Restrictions
We currently ship to:
- United States
- Canada
- United Kingdom
Additional destinations may become available in the future.
Delivery Responsibility
Customers are responsible for:
- providing accurate shipping information,
- monitoring shipment tracking,
- ensuring someone is available to receive the package when required,
- contacting the carrier or Chillovia promptly if any delivery issue arises.
Contact Us
If you have any questions regarding shipping or delivery, please contact our Customer Support Team.
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