Your Privacy Choices
Your Privacy Choices
At Chillovia, we value your privacy and are committed to giving you meaningful control over how your personal information is collected and used.
This page explains the choices available to you regarding cookies, advertising technologies, analytics, and your personal information.
Information We Collect
When you visit www.chillovia.com, we may collect information such as:
- Contact information
- Billing and shipping information
- Device information
- Browser information
- Purchase history
- Website activity
- Customer support communications
- Marketing preferences
We collect only the information necessary to operate our website, process orders, improve our services, comply with legal obligations, and protect our business against fraud.
How We Use Your Information
Your information may be used to:
- Process and fulfill your orders
- Verify payments
- Prevent fraudulent transactions
- Detect unauthorized or suspicious activity
- Deliver customer support
- Improve website performance
- Personalize your shopping experience
- Provide shipping updates
- Send marketing communications (only where permitted)
Your Privacy Choices
You may choose to:
- Update your personal information
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Opt out of marketing emails
- Disable advertising cookies
- Manage cookie preferences
- Request access to personal information where applicable by law
Marketing Preferences
You may unsubscribe from promotional emails at any time by clicking the Unsubscribe link included in every marketing email.
Transactional emails related to your orders, shipping, refunds, security, or account activity cannot be disabled.
Cookies
You may manage cookie preferences using our cookie banner or your browser settings.
Please note that disabling certain cookies may affect website functionality, including:
- Shopping cart
- Checkout
- Customer login
- Saved preferences
- Currency selection
- Fraud prevention
- Secure payment verification
Fraud Prevention & Payment Security
To protect both our customers and our business, Chillovia uses industry-standard technologies designed to detect and prevent fraudulent activity.
These security measures may include:
- Device recognition
- Secure payment session verification
- Risk analysis
- Transaction monitoring
- Login authentication
- Checkout integrity verification
- Abuse prevention
- Automated fraud detection
These technologies are used solely to maintain the security of our website, payment systems, and customer accounts.
Advertising Preferences
Where required by applicable law, you may choose whether advertising technologies such as Meta Pixel or Google Ads cookies are used.
Opting out of advertising cookies does not prevent you from seeing advertisements, but may reduce their relevance.
Do Not Sell or Share
Where applicable under local privacy laws, you may request that we do not sell or share your personal information for cross-context behavioural advertising.
Chillovia does not sell personal information for monetary compensation.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete transactions
- Fulfill legal obligations
- Resolve disputes
- Enforce our agreements
- Maintain business records
- Detect and prevent fraud
Retention periods may vary depending on legal, tax, accounting, regulatory, and security requirements.
Identity Verification
Before processing certain privacy requests, we may require reasonable verification of your identity in order to protect your personal information and prevent unauthorized access.
Contact Us
If you wish to exercise your privacy rights or have questions regarding your personal information, please contact us.
Website
Policy Updates
We may update this page periodically to reflect changes in applicable laws, technologies, or our business practices.
The latest version will always be published on this page.